Aussie Tonneaus only respond to queries by email. It takes them several days every time to even respond. Even when the item turned up incomplete, I begged them to call me to sort this mess out and they still refused. It took well over a month to receive the complete product. It was meant to be a Birthday gift but that was ruined by this company because they won’t even talk to their customers. I’d hate to even think what it would be like trying to claim against their warranty. Without hesitation, I would NEVER recommend Aussie Tonneaus to anyone.